Dialogue Notes around the Customer Service Procedure
1 . Buyer calls in problem simply by dialing central information phone number.
2 . Mobile phone menu program directs client to choose from this choices to get at customer service representative:
1 . Level 1: Greeting and identify for those who have a strengthen or heart beat phone. Select 1 for those who have a sculpt phone. Stay on the phone if you don't have a sculpt phone (put on maintain for at least 5 minutes). Time spent hearing greeting and identifying form of phone: 30 sec.
2 . Level 2: Pick what you will be calling about: Choose one particular if you are phoning about books. Choose a couple of if you are phoning about on the web gaming. Choose 3 if you are calling about any other product. Choose some if you want to hear choices repeated. Time put in listening to selections and getting connected to next level: 30 sec.
three or more. Level three or more: Pick why you are calling about books: Choose 1 if you are calling to order an e book. Choose a couple of if you are dialling to set up a brand new account. Choose 3 if you wish to hear this kind of week's special offers. Choose four if you wish to speak with a CanGo special representative. Select 5 if you would like to hear selections repeated. Time spent hearing choices and obtaining connected to next level: 40 sec.
4. Level 4: Opt for which exceptional representative approach. Choose one particular if you are a merchant and wish to speak to an buy specialist. Choose 2 if you are a courier monitoring a book buy. Choose three or more if you are customer and wish to speak with a customer service representative. Choose some if you wish to talk to any other consultant. Choose 5 if you want to know choices repeated. Time spent listening to choices about receiving connected to up coming level: 30 sec.
5. Level 5: Choose what you want to schedule an appointment the consultant about: Choose 1 if you want to track an order that is certainly late. Choose 2 if you would like to check the status of your order. Select 3 in case you have received the order and also have a problem. Choose 4 if you wish to...